Help centre
Frequently asked questions
Shipping, returns, sizing, payment. If your question is not here, the contact page has a human on the other end.
01
Orders & shipping
How long does delivery take?
Orders placed before 2 pm ship the same working day. Standard delivery takes 2–4 working days; express delivery arrives the next working day. You will receive a tracking link by email as soon as the parcel leaves our warehouse.
Is shipping free?
Yes — standard shipping is free on every order over $75. Below that, it costs a flat $5.90. Express delivery is $12.90 regardless of the order value.
Do you ship internationally?
We ship to 40 countries. Duties and taxes are calculated at checkout so there are no surprises at the door. Delivery times vary from 3 to 10 working days depending on the destination.
Can I change or cancel my order?
You can edit or cancel an order from your account within 30 minutes of placing it. After that it is probably already being packed — contact us and we will do our best to catch it.
02
Returns & exchanges
What is your return policy?
Anything can be returned within 30 days of delivery, as long as it is unworn, unwashed and in its original packaging. Fragrance and skincare must be unopened. Returns are free — print the prepaid label from your account.
How do I exchange a size?
Start a return from your account and choose “exchange”. We ship the new size straight away and only charge you if the original does not come back within 14 days.
When will I get my refund?
Refunds are issued within 3 working days of your return arriving at our warehouse, to the original payment method. Your bank may take a few more days to show it.
03
Products & sizing
How do I find my size?
Every apparel and footwear product page has a size guide with measurements in centimetres and inches. If you are between sizes, we recommend sizing up for relaxed fits and down for tailored ones — and the reviews often say how a piece fits.
Are your products sustainable?
We are working on it, honestly. Our apparel is organic or recycled cotton, our beauty range is refillable, and our packaging is plastic free. Products that meet our sustainability criteria are tagged “Sustainable” in the shop.
Do you offer a warranty?
Electronics come with a two-year warranty; watches with three. Furniture has a five-year structural guarantee. If something goes wrong, contact us with your order number and we will sort it out.
04
Payment & account
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All payments are processed over an encrypted connection and we never store your card details.
Do I need an account to order?
No — you can check out as a guest. An account lets you track orders, save addresses and start returns in one click, so we recommend it, but it is optional.
Is the wishlist saved to my account?
The wishlist lives in your browser, so it works without an account and without tracking. It will not follow you to another device.
Still need a hand?
Our support team answers within a couple of hours, seven days a week.
