Contact
How can we help?
Order questions, returns, sizing advice or just a recommendation — a real person answers within a couple of hours, seven days a week.
Live chat
Chat with us
Fastest for order questions. Average reply under 3 minutes during opening hours.
For returns, invoices and anything with an attachment. We reply within 4 hours.
Phone
Mon – Fri, 9 am – 6 pm PT. Outside these hours, leave a message and we call back.
Write to us
Send a message
Include your order number if you have one — it lets us answer in a single reply.
Studio store
128 Valencia Street
San Francisco, CA 94103
Tuesday – Saturday, 11 am – 7 pm
Sunday & Monday closed
Quick answers
Maybe we already answered it
How long does delivery take?
Orders placed before 2 pm ship the same working day. Standard delivery takes 2–4 working days; express arrives the next working day.
What is your return policy?
Anything can be returned within 30 days, unworn and in its packaging. Returns are free — print the label from your account.
Can I change my order?
Within 30 minutes of ordering, yes, from your account. After that, contact us and we will try to catch it before it is packed.
